Welcome to Our Help Site

• What does your Money-back Guarantee mean?
• How do I get a refund?
• Can I exchange instead of refunding?
• Do you reimburse return shipping fees?
• I bought my RADIUS product at a retail store. Can I still get a refund?
• Are international orders eligible for refunds and exchanges?
• When are orders processed and shipped?

See all articles in Shipping & Returns →

• What's in RADIUS Floss?
• What are RADIUS Floss Picks made of?
• I have tight teeth, which floss should I use?
• What is RADIUS Sponge Floss and why should I use it?
• Why does my Silk Floss suddenly feel different?
• Do you make a floss that is vegan and biodegradable?
• Does your floss have an expiration date?

See all articles in Floss →

• What is (and isn't) in RADIUS Toothpaste?
• Are RADIUS toothpastes safe for people with allergies?
• Why does my RADIUS toothpaste look or feel different?
• Does RADIUS toothpaste foam?
• Can adults use RADIUS kid's toothpaste?
• Is it safe if my child swallows some toothpaste?
• Are Erythritol and Xylitol safe in toothpaste and floss?

See all articles in Toothpaste →

• Why is dental care important for my dog?
• What dental problems should I watch for in my pet?
• How can I keep my pet’s teeth healthy at home?
• Is your pet toothbrush safe for elderly dogs?
• Are there different Organic Canine Dental Kits for specific ages?

• Which travel case will fit my RADIUS toothbrush?
• What are the dimensions of the travel cases?
• Are your travel cases biodegradable and recyclable?
• Are your travel cases boxed?
• How do I get the DOC to stick properly?
• Can I put the DOC in the dishwasher?

• Are all of your products biodegradable?
• Are all of your products manufactured in the U.S.?
• Are Radius toothbrushes covered by Medicare?
• California Proposition 65
• Can you send me samples and coupons?
• Do you offer a "send back" recycling program?
• Do you test on animals?

See all articles in Other Questions →

• How do I remove and replace my RADIUS replacement head?
• The Big Brush™/Flex™ Brush is too big for my mouth. Is the Source™ Toothbrush smaller?
• The bristles on my brush are falling out. What should I do?
• What are the staples in RADIUS toothbrushes made of?
• What is the difference between the Pure Brush & the Totz® Brush?
• Which RADIUS toothbrushes have replacement heads?
• Why are RADIUS bristles end-rounded?