Other Questions

• Are all of your products biodegradable?

  RADIUS is proud to say that all of our toothbrushes (handles and heads), travel cases, and accessories are biodegradable in a landfill. We've added EcoPure® to our products to enhance it's natural decomposition in a landfill. So if you're not able to recycle, you can rest easy knowing RADIUS prod...

• Are Radius Toothbrushes covered by Medicare?

  TOOTHBRUSHES ARE CLASS ONE MEDICAL DEVICES, SO THE SAME RULES WOULD APPLY WHEN  PURCHASING ANY CLASS ONE MEDICAL DEVICE. 

• Are your products all made in the USA?

  Our toothbrushes, toothpaste and cases are all made in the USA; the flosses are not.

• Besides staying away from high sugar foods, are there any other great tips about diet and oral health and hygiene that you could share?

  Everything we eat, not matter how healthy or unhealthy, has a negative effect on our teeth and mouth. Taking care of your teeth by brushing 2x/day for 2 min and flossing nightly can help keep our teeth clean.  Crunchy fruits and veggies can help keep our teeth clean, too.  Anything too acidic can...

• California Proposition 65

  Different parts of the world (and different states within countries) have different regulations on the use of BPA in plastics. BPA has been highly studied and scrutinized by many governments since about 2008. France has banned BPA in food packaging. After hundreds of studies, the United States Fo...

• Can you send me samples and coupons?

  We do not send out product samples, however we can gladly add you to our email list to receive notifications of promotions on our website. If you are a retailer interested in carrying our products, please email sales@madebyradius.com

• Do you have free shipping?

  We offer free standard domestic shipping. International orders will be charged shipping based upon the weight of the order and the destination. DOMESTIC SHIPPING Everyday free standard shipping Valid on madebyradius.com only. No minimum order required. Shipping discount will be automatically app...

• Do you offer a "send back" recycling program?

  No, we do not offer a send back recycling program. We believe that using a sustainable manufacturing process and making products out of earth-friendly materials that last longer but can be easily recycled by the user in the end or will decompose in landfill, will benefit the environment more than...

• Do you offer refunds?

  Yes, RADIUS® stands behind all of our products. We have a 30 day guarantee. You can return your brush for a full refund or exchange if you are not satisfied. We do recommend trying your new RADIUS toothbrush for at least a week before deciding that you don't like it. Since the brushes are larger ...

• Do you sell in the UK?

  We do sell in the UK. If you are interested in purchasing RADIUS in the UK, please reach out to sales@anawiz.com.

• Do you ship internationally?

  We do ship internationally to most countries all over the globe. All countries we ship to are located here: https://madebyradius.com/pages/shipping-information During checkout, you can select your country while entering your Shipping Address. You will then see your shipping options and costs. We ...

• Do you test on animals?

  No, we never have and never will. That's a promise.

• How soon will my order ship?

  Orders are shipped from Pennsylvania Monday - Friday. Orders placed over the weekend or when the offices are closed will be processed the next business day. RADIUS processes orders on a first-come, first-serve basis. Most in stock orders to the U.S. will be processed within 1 -2 business days of ...

• How to read an ingredient label

  https://labelcalc.com/creating-an-ingredients-list-on-a-nutrition-label-a-guide-to-fda-compliance/

• I am a retailer interested in carrying your products.

  If you are a retailer interested in carrying RADIUS, please contact us at sales@madebyradius.com.

• I have an idea for a new product.

  We fully support people who want to design and innovate - after all, that's what we're all about - but we do not contract manufacture. We kind of like doing our own thing and prefer to design and manufacture all of our own products on our own machines.

• Is RADIUS aware of the dangers of ERYTHRITOL?

  | | | --- | | Radius understands the concerns over the usage of Erythritol. We take the concerns very seriously. We know that new studies have been done. The studies that we have seen are pertaining to the consumption of Erythritol, which does not apply to our non-consumable products such as flo...

• Tracking shows my package was delivered but I did not receive it?

  Once your order leaves our facility, it is in the hands of the carrier and RADIUS does not have any control over the delivery. We recommend contacting your post office for lost items. However, if the packaging cannot be found we will resend your order one-time free of charge to either the same ad...

• Upon placing my order on your website, i was unable to find a place to enter the discount code.

  You will see the field to enter the discount code after you click on 'CHECK OUT'.

• What are RADIUS Rewards?

  RADIUS Rewards is our way of thanking you for buying RADIUS! Every time you place an order on madebyradius.com you earn points that can be redeemed on future orders. Learn more on our Rewards page here.

• What are the free perks we get when placing an order?

  For orders over $30.00, you receive free shipping. For orders over $40.00, you receive a free ANYWHERE FLOSS; for orders over $60.00, you receive the ANYWHERE FLOSS & a DOC.

• What are your office hours?

  Our outlet store is open Monday - Thursday 8:30am to 12pm EST. We are closed Friday, Saturday and Sunday's and all major holidays.

• What is EcoPure and how does it break down your toothbrushes in the landfill?

  | | | --- | | Polyolefin materials using EcoPure have been tested via ASTM D5511 to show 40.2% biodegradation over 385 days of testing compared to the same polyolefin material without EcoPure showing 3.2% biodegradation over the same testing period. Results shall not be extrapolated past the act...

• What kind of testing is done on your toothbrushes and toothpastes?

  RADIUS is an FDA-registered facility, ensuring that our manufacturing processes adhere to the highest standards of safety and quality. Additionally, our products are ADA-accepted, which means they have undergone rigorous testing to meet the American Dental Association’s standards for safety and e...

• Why are the ingredients used in oral healthcare products so important, and what are some of the key features of the new Immune Support Toothpaste Collection?

  1. Effectiveness: Specially selected Ingredients can strengthen enamel and prevent cavities, while antibacterial agents reduce plaque and gingivitis. 2. Safety: Non-toxic, gentle ingredients are essential to avoid irritation or allergic reactions, especially given the sensitive tissues in the mou...

• Why is it better to use natural ingredients such as coconut oil, baking soda, and Himalayan pink salt to gently exfoliate and whiten teeth? How do these ingredients reduce sensitivity and fight cavities?

  Natural ingredients like coconut oil, baking soda, and Himalayan pink salt are effective for gently exfoliating and whitening teeth, reducing sensitivity, and fighting cavities. Their antibacterial, remineralizing, and acid-neutralizing properties make them excellent choices for maintaining good ...

• Why is my order taking a long time to arrive?

  We typically process and ship orders out from our facility in Pennsylvania USA within 24-48 hours. We are closed Saturday and Sunday. Once your order leaves our facility, it is in the hands of the carrier and RADIUS has no control over transit times or delivery. Tracking numbers are sent when ord...