Other Questions
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Are all of your products biodegradable?
RADIUS is proud to say that all of our toothbrushes (handles and heads), travel cases, and accessories are biodegradable in a landfill. We've added EcoPure® to our products to enhance it's natural decomposition in a landfill. So if you're not able to recycle, you can rest easy knowing RADIUS prod... -
Are all of your products manufactured in the U.S.?
Yes, as of April 2025 all of our products are made in the USA! -
Are Radius toothbrushes covered by Medicare?
For the most accurate information, please review the Medicare website or contact your Medicare plan directly. -
Different parts of the world (and different states within countries) have different regulations on the use of BPA in plastics. BPA has been highly studied and scrutinized by many governments since about 2008. France has banned BPA in food packaging. After hundreds of studies, the United States Fo...
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Can you send me samples and coupons?
We do not send out product samples, however we can gladly add you to our email list to receive notifications of promotions on our website. If you are a retailer interested in carrying our products, please email sales@madebyradius.com -
Do you offer a "send back" recycling program?
No, we do not offer a send back recycling program. We believe that using a sustainable manufacturing process and making products out of earth-friendly materials that last longer but can be easily recycled by the user in the end or will decompose in landfill, will benefit the environment more than... -
Yes, RADIUS® stands behind all of our products. We have a 30 day guarantee. You can return your brush for a full refund or exchange if you are not satisfied. We do recommend trying your new RADIUS toothbrush for at least a week before deciding that you don't like it. Since the brushes are larger ...
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We do ship internationally to most countries all over the globe. All countries we ship to are located here: https://madebyradius.com/pages/shipping-information During checkout, you can select your country while entering your Shipping Address. You will then see your shipping options and costs. We ...
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No, we never have and never will. That's a promise!
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I am a retailer interested in carrying your products.
If you are a retailer interested in carrying RADIUS, please contact us at sales@madebyradius.com. -
I have an idea for a new product.
We fully support people who want to design and innovate - after all, that's what we're all about - but we do not contract manufacture. We kind of like doing our own thing and prefer to design and manufacture all of our own products on our own machines. -
Is RADIUS aware of the dangers of ERYTHRITOL?
| | | --- | | Radius understands the concerns over the usage of Erythritol. We take the concerns very seriously. We know that new studies have been done. The studies that we have seen are pertaining to the consumption of Erythritol, which does not apply to our non-consumable products such as flo... -
Tracking shows my package was delivered but I did not receive it?
Sometimes, if packages are returned to the original sender, your postal carrier will mark the package as delivered once it reaches the return destination (40 Willow St., Kutztown, PA 19530). If this is the case with your order, please reach out to us at contact@madebyradius.com to confirm your sh... -
Upon placing my order on your website, i was unable to find a place to enter the discount code.
You will see the field to enter the discount code after you click on 'CHECK OUT'. If you need assistance redeeming a discount please reach out to customer service at contact@madebyradius.com. -
RADIUS Rewards is our way of thanking you for buying RADIUS! Every time you place an order on madebyradius.com you earn points that can be redeemed on future orders. Learn more on our Rewards page here.
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What are the free perks we get when placing an order?
First time customers receive an automatic 20% off. For all orders over $30.00, you receive free shipping. Auto-shipments are discounted at 10% off. -
Our outlet store is open Monday - Thursday 8:30am to 12pm EST. We are closed Friday, Saturday and Sunday's and all major holidays.
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What is EcoPure and how does it break down your toothbrushes in the landfill?
| | | --- | | Polyolefin materials using EcoPure have been tested via ASTM D5511 to show 40.2% biodegradation over 385 days of testing compared to the same polyolefin material without EcoPure showing 3.2% biodegradation over the same testing period. Results shall not be extrapolated past the act... -
What kind of testing is done on your toothbrushes and toothpastes?
RADIUS is an FDA-registered facility, ensuring that our manufacturing processes adhere to the highest standards of safety and quality. Additionally, our products are ADA-accepted, which means they have undergone rigorous testing to meet the American Dental Association’s standards for safety and e...