Shipping & Returns

• What does your Money-back Guarantee mean?

  If you’re not completely happy, you can return your product within 30 days for a full refund.

• How do I get a refund?

  Contact us within 30 days of purchase for a full refund or exchange.

• Can I exchange instead of refunding?

  Yes — exchanges are available within 30 days of purchase.

• Do you reimburse return shipping fees?

  No — return shipping fees are not reimbursable.

• I bought my RADIUS product at a retail store. Can I still get a refund?

  Try returning it to the retailer first — it’s usually fastest.

• Are international orders eligible for refunds and exchanges?

  Yes — but shipping/customs fees cannot be reimbursed.

• When are orders processed and shipped?

  Orders ship within 1–2 business days. Weekend orders ship the next business day.

• Do you offer free shipping?

  Yes — all U.S. orders of $30 or more ship free.

• How are shipping rates determined?

  Shipping costs are calculated automatically based on the weight of your items.

• Do you ship to freight forwarders or distribution centers?

  No — we do not ship orders to freight forwarders or distribution centers.

• What shipping methods and transit times are available for U.S. orders?

  We offer USPS and FedEx shipping options with delivery estimates based on your location.

• What shipping methods and transit times are available for international orders?

  We ship to most countries worldwide using USPS and BorderGuru.

• Are there any limits to your Shipping & Returns policy?

  Yes — certain limitations apply to protect customers and product availability.

• My product was damaged upon arrival or never arrived.

  Please email us — we’re happy to help replace or track your order.

• Tracking shows my package was delivered, but I didn’t receive it.

  Sometimes carriers mark returned packages as “delivered.” Email us and we’ll help investigate.