Returns & Exchanges

  • What does 100% Money-back Guarantee mean?

    It means you can try any RADIUS product worry-free! If you’re not completely satisfied, start your return with us within 30 days of purchase for a full refund or exchange. Please reach out to contact@madebyradius.com with the following information: Proof of purchase Date of purchase Item(s) retu...

  • How do I get a refund?

    If you purchased from madebyradius.com, start your return with us within 30 days of purchase for a full refund or exchange. Please reach out to contact@madebyradius.com with the following information: Proof of purchase Date of purchase Item(s) returning Reason for return Returns are refunded to ...

  • I bought my RADIUS product at a retail store. Can I still get a refund?

    If you purchased from one of our retailers, we recommend returning your product directly to the store whenever possible to avoid shipping fees. If the return is not accepted by your retailer, start your return with us within 30 days of purchase for a full refund or exchange. Please reach out to c...

  • Can I exchange instead of refunding?

    Yes! Exchanges are available within 30 days of purchase. Customers are responsible for return shipping, but we’ll cover the cost to ship your replacement.

  • Are international orders eligible for refunds and exchanges?

    Yes, the same rules apply to international orders. Please note that we do not reimburse shipping or customs fees, only the cost of your product.

  • Do you reimburse return shipping fees?

    No, we’re sorry – return shipping fees are not reimbursable.

  • I bought my item on sale; can I still get a refund?

    Yes, we will refund you at the discounted price. The only exception is BOGO sales where your item is valued at $0.00, in which case we are unable to issue a refund.

  • My product was damaged upon arrival or never arrived.

    Please contact our Customer Service at contact@madebyradius.com with your tracking number and photo evidence (if damaged). We will do our best to refund, replace orders, or track down missing orders.

  • Are there any limits to your policy?

    RADIUS reserves the right to: refuse returns made after the 30-day window deny or limit returns for excessively large quantities of items decline exchanges when inventory for a specific product or color is unavailable